Issue details

Insurance legal services framework is outsourced to allow the council to deal with civil claims received. The council has a legal obligation to comply with the Civil Procedure Rules (CPR) under which such claims are required to be dealt with.
The current business model is still relevant as we will continue to receive claims for compensation, we also must comply with our insurer’s requirements which state we must have a panel for claims that are handled in house by our own claim handlers within our policy excess where necessary. The services of the law firms on the framework are essential. Not having recourse to such legal support is not an option and would leave the Council exposed to significant risk and increased costs. This is the case in respect of the Redress Scheme or civil litigation cases.