Issue details

Careline24 Procurement of a new call handling, Supply, Installation and Maintenance service

Contract award for the provision of emergency call alarm call handling services
Commissioning a new call monitoring and handling offer to be delivered by an external provider. This will enable us to upgrade from our current system which is outdated and not fit for future purpose. The provider will have the skills, experience and confidence to deal with as many alarm calls over the phone, thereby reducing the amount of home visits and referrals to emergency services.

This will contribute to our aim of a modernised, re-focussed and more cost efficient community alarm service for Lambeth residents.

Decision type: Key

Reason Key: 2. Financial;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 07/12/2018

Decision due: 6 Jan 2020 by Cabinet Member for Health and Social Care (job-share)

Lead member: Cabinet Member for Health and Social Care (job-share)

Lead director: Strategic Director: Integrated Health and Adults Care

Department: Adults and Health

Contact: David Worrall, Senior Commissioning Manager, Health and Wellbeing Email: Tel: 020 7926 9978.