Issue details

Accessibility of Council Digital Services Scrutiny Commission

The commission looked at various aspects of digital accessibility including the website user interface, frontline access & support and procedures & processes, and makes recommendations aimed at securing improvements in these areas in order that residents with access needs are not disadvantaged by the ‘channel shift’ from more traditional forms of customer interaction to digital.

The Cabinet report will consist of a cover report providing background, the Commission’s final report (including a series of recommendations), and a departmental action plan responding to these recommendations, for which approval will be sought.

Decision type: Key

Reason Key: 3. Community Impact;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 05/01/2018

Decision due: 19 Mar 2018 by Cabinet

Lead member: Deputy Leader of the Council (Finance and Resources)

Lead director: Strategic Director: Finance and Investment

Department: Corporate Resources

Contact: Gary O'Key Email: Tel: 020 7926 2183.


Agenda items


  • Accessibility of Council Digital Services Scrutiny Commission