To extend the existing Revenue, Benefits and Customer Services Call Centre and Revenue Collection contract with Capita Business Services Ltd for 5 years, up to 2026. Vary the agreement to incorporate Housing Call Centre services from April 2018. The extension and variation will deliver c. £2m annual savings.
Decision type: Key
Reason Key: 2. Financial;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 11/08/2017
Anticipated restriction: Part exempt - View reasons
Decision due: 16 Oct 2017 by Deputy Leader of the Council (Finance and Resources)
Lead member: Deputy Leader of the Council (Finance and Resources)
Lead director: Strategic Director: Finance and Investment
Department: Corporate Resources
Contact: David Ashmore, Director IT & Customer Services Email: firstname.lastname@example.org Tel: 020 7926 0949.