Issue details

Revenue, Benefits and Customer Services Contract Extension and Variation

To extend the existing Revenue, Benefits and Customer Services Call Centre and Revenue Collection contract with Capita Business Services Ltd for 5 years, up to 2026.  Vary the agreement to incorporate Housing Call Centre services from April 2018. The extension and variation will deliver c. £2m annual savings.

Decision type: Key

Reason Key: 2. Financial;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 11/08/2017

Anticipated restriction: Part exempt  - View reasons

Decision due: 16 Oct 2017 by Deputy Leader of the Council (Finance and Resources)

Lead member: Deputy Leader of the Council (Finance and Resources)

Lead director: Strategic Director: Finance and Investment

Department: Corporate Resources

Contact: David Ashmore, Director IT & Customer Services Email: dashmore@lambeth.gov.uk Tel: 020 7926 0949.

Decisions

Documents

  • Revenue, Benefits and Customer Services Contract Extension and Variation