Decision Maker: Cabinet Member for Health and Social Care (job-share)
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Contract award for the provision of emergency
call alarm call handling services
Commissioning a new call monitoring and handling offer to be
delivered by an external provider. This will enable us to upgrade
from our current system which is outdated and not fit for future
purpose. The provider will have the skills, experience and
confidence to deal with as many alarm calls over the phone, thereby
reducing the amount of home visits and referrals to emergency
services.
This will contribute to our aim of a modernised, re-focussed and
more cost efficient community alarm service for Lambeth
residents.
1. To enter into contract with the London Borough of Southwark for the provision of community alarm and technology enabled care services for a period of five years from 24 February 2020 until 23 February 2025 at a cost of £4,006,705, (which includes an initial set up cost of £36,800 payable in year 1) with the option to extend the contract for a further two years at a cost of £1,694,371.
Publication date: 24/12/2019
Date of decision: 06/01/2020
Effective from: 14/01/2020
Accompanying Documents: