Decision details

Revenue, Benefits and Customer Services Contract Extension and Variation

Decision Maker: Deputy Leader of the Council (Finance and Resources)

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To extend the existing Revenue, Benefits and Customer Services Call Centre and Revenue Collection contract with Capita Business Services Ltd for 5 years, up to 2026.  Vary the agreement to incorporate Housing Call Centre services from April 2018. The extension and variation will deliver c. £2m annual savings.

Decision:

1.   To extend the Revenues, Benefits and Customer Services contract with Capita Business Services from 2021 to 30th November 2026, at a total cost of £25.65m, realising an additional £1.5m savings per annum by 2020/21. The contract changes to enable these savings are to come into effect from 1st November 2017, as set out in 2.5 and Part II.

 

2.   To vary the Revenues, Benefits and Customer Services contract with Capita Business Services to include the Housing Management (HRA) call services from 1st April 2018 to 30th November 2026 at a cost of £1.14m per year (£9.88m across the term), delivering annual savings of £0.46m.

 

3.   In light of 1 and 2, agree the budgeted contract cost of £31.4m from 1st December 2021 to 30th November 2026.

Publication date: 06/10/2017

Date of decision: 16/10/2017

Effective from: 24/10/2017

Accompanying Documents: