Decision details

Bill Payments and Cash Collection Service

Decision Maker: Deputy Leader of the Council (Finance and Resources)

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


The Council offers a large range of payment options for bill paying customers, such as direct debit, kiosks, internet, telephone, Post Office and PayPoint. The overall income received in the financial year 2014/15 was approximately £305.8 million. The Council offers facilities for those residents that prefer to make cash payment transactions. This facility is currently provided by Co-op bank who collects regular or ad-hoc payments at any Post Office or PayPoint outlet. The sum total of payments collected by this method is approximately £37 million a year. The payments are remitted to the Council on a daily basis. The current contract with the Co-Operative bank expires on 28 February 2016.

Publication date: 07/06/2016

Date of decision: 15/06/2016

Effective from: 23/06/2016

Accompanying Documents: