Decision details

Thames Water Adjustments

Decision Maker: Cabinet Member for Housing and Homelessness

Decision status: Recommendations Approved (subject to call-in)

Is Key decision?: Yes

Is subject to call in?: Yes


1.         That the council proceeds with adjusting all relevant current Tenant Rent Accounts with the appropriate credit adjustments covering the period (1 July 2001 - 30 July 2019) which the Thames Water and Lambeth agreement was in place.

2.         Where a current tenant also has former tenancies, that the former tenancies should be treated as current tenancies for the purposes of adjustment calculations.

3.         In respect to former tenant accounts, the Council are not proposing to restrict the refunds to 6 years but intend to go back to 2001, when the Water Resale Order came into force.


Concerning former tenant account accounts, the Council proposes to manage those requests on a case-by-case basis and will also consider whether any tenants who have previously had debt written off should have that debt written back to offset any refunds payable.

Publication date: 27/04/2021

Date of decision: 05/05/2021

Date comes into force if not called in: 14/05/2021

Call-in deadline date: 13/05/2021

Current call-in Count: 0

Accompanying Documents: